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Mailgent Privacy Policy

Last Updated: 4th April 2026

This Privacy Policy ("Policy") explains how Mailgent ("Mailgent," "we," "us," or "our") collects, uses, and protects your information when you access or use our website and automation platform ("Services").

By using the Services, you agree to this Policy. If you do not agree, please do not use the Services.

This Policy should be read together with our Terms of Service.

1. Electronic Notice & Consent

This Policy is provided electronically under laws such as E-SIGN and UETA. You consent to receive and accept it in electronic form.

2. Scope

This Policy applies to:

If you're using Mailgent via a company or team (a "Customer"), we may process your information on behalf of that Customer as a processor (see Section 12).

3. Information We Collect

3.1 Information You Provide

We may collect:

  • Account details: name, email, company name, login credentials
  • Campaign content: messages, templates, contact data
  • Payment info: billing email and subscription status (actual payment data handled by our payment processor)
  • Communications: support messages, feedback, attachments

3.2 Automatically Collected

When using Mailgent, we collect:

  • Device data: IP address, browser, OS, referral source
  • Usage data: pages visited, clicks, timestamps
  • Log data: errors, crashes, performance diagnostics
  • Cookies and similar tech (see Section 9)

3.3 From Third Parties

We may receive data from:

  • Platforms you connect (e.g., LinkedIn, email inboxes, CRMs)
  • Payment processors (transaction status)
  • Marketing partners (business info, leads, where permitted)

4. How We Use Information

We use your information to:

  • Deliver and operate our Services
  • Process payments and subscriptions
  • Improve performance and usability
  • Detect abuse and enforce security
  • Provide customer support
  • Send transactional communications
  • Comply with legal obligations

We may also use your info for marketing where legally allowed or with your consent.

5. Legal Bases (for EEA/UK)

If required, we rely on:

  • Contractual necessity (providing the service)
  • Legitimate interest (fraud prevention, improvements)
  • Consent (e.g., marketing cookies)
  • Legal obligations (e.g., record keeping)

6. How We Share Information

6.1 Service Providers

We use vendors for:

  • Hosting (e.g., Vercel, AWS)
  • Monitoring and analytics
  • Payment processing (e.g., Stripe)
  • Customer communications

They access info only to perform services and must protect it.

6.2 Integrations

If you authorize integrations (e.g., LinkedIn, Gmail), data is shared based on your settings.

6.3 Legal Requirements

We may disclose info to comply with legal requests or protect our rights, users, or safety.

6.4 Business Transfers

If Mailgent undergoes a merger, acquisition, or asset sale, your data may be transferred.

6.5 Aggregated/De-Identified

We may share anonymized data for analysis or business purposes.

7. Data Retention

We retain information as needed to:

  • Provide services
  • Meet legal duties
  • Resolve disputes
  • Support audits and billing

You can request deletion of your data (see Section 11), subject to exceptions.

8. International Transfers

We and our vendors may process data in countries outside your own, including the United States. We use safeguards (like standard contractual clauses) for international data transfers where required.

9. Cookies & Tracking

Mailgent uses cookies and similar technologies to:

  • Remember login sessions
  • Analyze usage
  • Personalize features
  • Improve security

You may disable cookies in your browser, but some features may not work.

10. Marketing Emails

We may send marketing messages with your consent or where legally allowed. You can unsubscribe at any time via the email footer or by contacting us.

11. Your Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your data
  • Object to or restrict processing
  • Withdraw consent (where applicable)
  • Port your data

To exercise rights, email: support@mailgent.io

We may verify your identity before processing requests.

12. Customer-Controlled Data

If you use Mailgent through an organization, your employer (the Customer) controls the data you submit. In such cases:

  • Mailgent acts as a processor
  • Privacy questions should go to your admin

13. Security

We use industry-standard security (including encrypted transmission, authentication layers, and internal access control) to protect your data.

However, no platform is completely secure. Use strong passwords and notify us of any suspicious activity.

14. Children's Privacy

Mailgent is not for children under 13 (or under 16 where applicable). If we discover that we've collected info from a child, we will delete it.

15. Third-Party Services

We are not responsible for privacy practices of third-party sites or services linked from Mailgent. Please review their policies separately.

16. Changes to This Policy

We may update this Policy from time to time. We'll post updates here with a new effective date. For material changes, we may notify you directly.

17. Contact Us

If you have questions about this Policy or your data, contact:

Mailgent

Email: support@mailgent.io

Website: https://mailgent.io

18. Google account data (Sign in with Google)

If you choose to sign in or create an account using Google (OAuth), we receive the categories of information you authorize on Google's consent screen. This typically includes your name, email address, and may include a profile picture URL associated with your Google account.

We use Google account data only to:

  • Create and maintain your Mailgent account
  • Authenticate you when you use the Services
  • Communicate with you about the Services (for example, security or billing notices)

We do not sell Google user data. We do not use Google user data for third-party advertising, personalized ads, or ad retargeting. We do not transfer Google user data to data brokers. Authentication is provided through our infrastructure and subprocessors (for example, our authentication provider) as described in Section 6.1; they process data only to provide those services on our behalf.

Retention and deletion of your information—including data received via Google—are described in Sections 7 and 11. You may revoke Google's connection to Mailgent from your Google Account security settings; you can also contact us at support@mailgent.io to exercise your rights.